OWLWHO PRIVACY POLICY
Last Updated: 12/6/2025
OwlWho LLC ("we", "us", "our") operates the website owlwho.net ("Service"). This Privacy Policy explains how we collect, use, and protect your data. If you have questions, contact: aj@owlwho.net.
1. Information We Collect
1.1 Account Information
- Email address (passwordless login)
- Optional display name
1.2 User-Generated Content (stored securely in Supabase):
- Chat messages
- Flashcards
- Notes
- Essay drafts
- Uploaded images/screenshots
1.3 Payment Information
Handled exclusively by Stripe. We do NOT store your full card details.
1.4 Automatic Data
- IP address
- Browser/device information
- Usage analytics
We do NOT collect microphone or audio recordings.
2. How We Use Your Information
- Provide and improve the OwlWho platform
- Authenticate users
- Process payments
- Offer AI-generated tools
- Prevent fraud and abuse
- Respond to support requests
3. How We Share Data
We do NOT sell personal data. We share limited data with:
- Stripe (billing)
- Vercel (hosting)
- Supabase (database + storage)
All third parties comply with industry-standard security.
4. Data Storage and Security
Data is encrypted in transit and at rest. Database is protected by Row-Level Security (RLS).
5. Refund Policy
Subscription fees are generally non-refundable once paid. Refunds may be issued for:
- Billing errors
- Accidental duplicate charges
- Certain technical issues
If you live in the EU, UK, or Turkey, you may request a refund within 14 days of purchase per consumer protection laws.
Refund requests must be submitted via Help Center > Billing > Request a Refund.
6. Your Rights
Depending on your region, you may:
- Request data deletion
- Request a copy of your data
- Update account details
Contact: aj@owlwho.net
7. Age Requirement
You must be 13+ to use OwlWho. Users in the EU must be 16+.